Kingston General Hospital (KGH)
KGH is an academic health sciences centre and provides clinical services collaboratively with Hotel Dieu Hospital which is an ambulatory care centre. In 2010, KGH retained our services to assess the current facilities and we identified major facility deficiency issues. Subsequently, Agnew Peckham was retained to develop a Stage 1 Proposal to the MOHLTC which is required to proceed to the next stages of capital planning. The Proposal included a Service Delivery Model developed using Agnew Peckham’s Achieving New HeightsTM and Roadmap for Support ServicesTM framework. We also:
- Facilitated discussions with program and service leaders to define the future vision for service delivery
- Provided advice regarding best practices and comparative data/information to facilitate decisions
- Outlined key elements of a comprehensive consultation process with other providers and stakeholders
- Translated the directions in terms of operational and capital implications
The outcomes of the process allowed the organization to set the foundation for improved service delivery and obtain approval for facility redevelopment priorities.